Maintenance & Support
We keep IT systems efficient, flexible and secure with specialised support services, available up to 24/7.
Support organised in tiers.
To get the most out of outsourced IT support, we split the team into several tiers according to the complexity of the issues to be handled.
First-line support
We handle basic requests and fix known application issues to prevent service disruption, using the Knowledge Base without touching the code.
Troubleshooting
When an issue is new or caused by a system gap, the team analyses and resolves it through bug fixing or by updating the required configurations.
Advanced Support
For the most complex issues we involve experts who analyse the source code to resolve outages, optimise the back end and add new features.
Differentiated maintenance strategies.
We choose the strategy according to the context and goals of the service, distinguishing between adaptive, corrective and preventive maintenance.
Adaptive
When the software environment changes, we adapt applications and tools to the new conditions, ensuring their stability and full usefulness.
Corrective
We find and fix bugs and defects that affect how the software works and the user experience, with scheduled or emergency interventions.
Preventive
We act proactively so the software stays resilient and ready for future needs: a reliable, constantly evolving system.
Flexible service models.
We work with different engagement models depending on the needs of the client or project.
Managed Support
A subscription service with a dedicated team monitoring the health and stability of the software ecosystem, including scheduled maintenance. Available up to 24/7.
Pay-as-you-go
A consumption-based service: qualified consultants extend your maintenance team for a set period, and you only pay for the resources used.
Emergency Support
An on-demand model for emergencies that require immediate intervention or joining a “war room” to restore operations.
Could your support work better?
Let's review your current service together and choose the best model.